1. How do you ship your orders?
Domestic USA: Most orders are shipped using USPS First Class or Priority Mail. If necessary, we also ship it by UPS or FedEx. For Next-Day / Overnight orders, it will usually be shipped by FedEx for overnight delivery.
International: Most international orders are either shipped by USPS Priority Mail or Express or DHL Worldwide Express.
2. How long does it take to ship the orders?
Domestic USA: Most orders are shipped within 24-hours of us receiving the order. Once shipped, normally it takes 2-3 days by USPS First Class or Priority Mail, or 1-7 days if by FedEx Ground. We guarantee we will deliver all orders within 7 business days of purchase. If you need it by a certain date, please use 2-Day or Next-Day shipping options.
Canada: Shipping by USPS Priority Mail will normally take 6-10 business days and by USPS Express will normally take 5-7 days. If by DHL Worldwide Express, then it is normally 1-2 days assuming no customs delays.
International: Shipping by USPS Priority Mail will normally take 6-10 business days
and by USPS Express will normally take 5-7 days. If by DHL Worldwide
Express, it is normally 3-4 days assuming no customs delays.
3. When is your cut-off time for shipping?
We have a cut-off time of 3pm EST for shipping. Orders after the cut-off time may or may not be shipped out the same day. Please contact us if you need the items urgently and require same day shipping.
*Please note for all international order, shipping terms is Deliver-At-Place (DAP). Tax/Duty, if any, is unpaid and it is the customer's responsibility to pay them during delivery. In case of Refused delivery, we will only credit back the amount for the product(s) once we receive the package back.
**All shipping charge is non-refundable.