Shipping & Returns

General Policy

These are StorageTekPro.com's (“StorageTekPro”, “we” or “our”) Standard Return Policies applicable only to products purchased by you directly from the StorageTekPro.com website.

• All product returns require a Return Merchandise Authorization (RMA) number.  You may obtain an RMA number by contacting StorageTekPro Customer Service through any of the methods provided at www.StorageTekPro.com.
• Any return for a refund may be subject to a 15% restocking fee.
• Products that are not eligible for return and will be sent back to you at your cost and expense if received by us:
  • Any product not purchased from StorageTekPro.com
  • Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number
  • Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product
  • Any product from which the UPC code has been removed from its packaging
  • Any product that exhibits physical damage
  • Any product for which you have submitted a mail-in rebate

Mail-In Rebate Policy

Any product offering a mail-in rebate is not returnable to StorageTekPro once the rebate has been filed. Be sure that the product is functional and that you intend to keep the product before sending in for your rebate. Products missing UPC codes or serial numbers from the box are NOT returnable. Only the product manufacturer can replace a defective item missing the UPC code.

Combo, Bundle and Kit Specials

Combo, Bundle, and Kit Specials include two or more items that must be purchased together in order to receive a discount.

Items sold as part of a Combo, Bundle or Kit may be returned individually for replacement within the applicable StorageTekPro.com Return Policy Period for that individual item.

If an individual Combo, Bundle or Kit item is returned for a refund, the applicable discount will be voided, and the discounted amount will be deducted from the amount of the refund. If your combo/bundle/kit discount amount is greater than the individual unit price of the item you wish to return, then the item cannot be returned for a refund; you will need to return all items in the combo/bundle/kit in order to receive a refund.
- For example: if your combo/bundle/kit discount was $10, and you return one of the items for a refund, the $10 will be deducted from your RMA refund amount.

Manufacturer Promotional Items and StorageTekPro Gifts

Manufacturers may offer free promotional items with their products. For example, a video card may come with a free game or a Blu-ray player may come with a free Blu-ray disc. To receive a full refund on a purchase that offers promotional items all items must be returned. The cost of any promotional items not returned will be deducted from the refund total.

StorageTekPro may also offer gifts to valued customers for their continued support as well as for special giveaways. These gifts are not part of any purchase value and therefore do not have to be returned.

Out-of-Stock (Back-Order) Items

If StorageTekPro no longer carries an item that is sent in for replacement, or if that item is simply out of stock, the item will be sent to our Back-Order RMA Department. You will be notified via email of two options: 1) StorageTekPro can send you a comparable replacement item, or 2) StorageTekPro can issue you a refund at the current market value of the product. A current-market-value refund may not exceed the original invoice price. If the item is returned within 30 days of the original invoice date, a full refund will be issued.

Quantity Purchases

While StorageTekPro is more than happy to fill your order for a quantity of ten (10) or more of any given item in our inventory on a single purchase order, please understand that an order of that size, once purchase is completed, is automatically non-refundable. All other specific conditions related to the ordered item still apply, including any and all stipulations relative to any available replacement return policies. Please contact Customer Service with any questions you may have.

Table Of Contents

StorageTekPro Return Policies

Standard Return Policy
Limited Replacement Only Return Policy
Final Sales Return Policy
Consumable Item Standard Return Policy
Software Return Policy
Downloadable Software Replacement Policy
Open Box Refund Only Return Policy
Manufacturer Warranty
 

Standard Return Policy

• Return for refund within: 30 days
• Return for replacement within: 30 days
• Restocking Fee: Yes

This is our Standard Return Policy. Items covered by this policy (those products for which StorageTekPro states "This item may be returned for a replacement or refund within 30 days only") must be returned to StorageTekPro within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by StorageTekPro, and not the mere issuance of an RMA.

Limited Replacement Only Return Policy

• Return for refund within: non-refundable
• Return for replacement within: 30 days

Products that state "This item is covered by StorageTekPro.com's Replacement Only Return Policy", or items labeled as “Non-refundable” (or similar labeling) must be returned to StorageTekPro within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item, if the original is no longer available. “Return” constitutes receipt of the product by StorageTekPro, and not the mere issuance of an RMA.

FINAL SALES RETURN POLICY--NO REFUNDS/EXCHANGES/REPLACEMENTS

• No Refunds
• No Exchanges
• No Replacements
• No Returns

This is our Final Sales Return Policy. This policy controls over any conflicting refund and replacement terms described in our Policy & Agreement and Return Policy. Please contact the manufacturer for any concerns.

Consumable Item Refund Only Return Policy

• Return for refund within: 30 days (only if unopened)
• Return for replacement within: Non-Replaceable
• Restocking Fee: Yes

This is our Consumable Item Refund Only Return Policy. Items covered by this policy (those products for which StorageTekPro states "This item may be returned for a refund within 30 days only") must be returned to StorageTekPro within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by StorageTekPro, and not the mere issuance of an RMA.

Consumable items are items such as Printer Ink and Toner Cartridges, CD/DVD Media, Paper Products etc. that are consumed once they are used. The following conditions are not acceptable for return, and will result in the merchandise you have returned to StorageTekPro being returned to you:
 

• Consumable items that have been opened
• Consumable items lacking the original packaging

Software Standard Return Policy

• Return Retail Software for refund within: 30 days (must be unopened)
• Return OEM Software for refund within: non-refundable
• Return Defective (Retail or OEM) Software for replacement within: 30 days

Products that state "This item is covered by StorageTekPro.com's Replacement Only 30-Day Return Policy", or items labeled as “Non-refundable” (or similar labeling) must be returned to StorageTekPro within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same or equivalent item. “Return” constitutes receipt of the product by StorageTekPro, and not the mere issuance of an RMA.

The following conditions are not acceptable for return, and will result in the merchandise you have returned to StorageTekPro being returned to you:
 

• Software items that have been opened (if requesting a refund)
• Software items lacking the original packaging

Downloadable Software Replacement Policy

• Return for refund within: non-refundable
• Return for replacement within: 30 days (for partial downloads only)

All sales of Applications are final. We do not accept returns of downloadable software. Software may require you to use a computer or other device meeting minimum system requirements, and you are responsible for ensuring that your computer or device meets Software system requirements prior to purchase. Generally, Software system requirements are available on or from product detail pages. Once you have purchased a downloadable product, we encourage you to download it, if applicable, and to access it promptly to ensure that you have received it. You are responsible for downloading and confirming your ability to access software within thirty (30) days after purchase and bear all risk of loss thereafter, including any loss due to a computer or hard drive crash. We will usually continue to make purchased software available in the StorageTekPro Order History Page for additional activations or copies even after this thirty (30) day period, but we may, from time to time, remove without notice because of the Software provider's licensing restrictions or for other reasons. StorageTekPro will not be liable to you if any Software is removed from the StorageTekPro Order History Page or otherwise becomes unavailable for additional activation or copies. If you are unable to successfully download or access an Application after having reviewed our online help resources, please contact StorageTekPro customer service.
 

Open Box Refund Only Return Policy

• Return for refund within: 30 days
• Return for replacement within: non-replaceable

Products that state "This item is covered by StorageTekPro.com's Refund Only 30-Day Return Policy", or items labeled as “Non-Replaceable” (or similar labeling) must be returned to StorageTekPro within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a refund. “Return” constitutes receipt of the product by StorageTekPro, and not the mere issuance of an RMA.

This is our Detailed Open Box Item Return Policy. StorageTekPro often sells items that are listed as "open-box." Because these items are sold at greatly reduced prices, they are subject to a limited refund-only return policy. Such items can only be returned within 30 days of the applicable invoice date. “Return” constitutes receipt of the product by StorageTekPro, and not the mere issuance of an RMA. StorageTekPro cannot provide replacement service for these items, as their stock is limited. The entire risk as to the quality and performance of these items is with the buyer. These items have been tested for functionality, but may have superficial physical defects including, but not limited to, scratches, dings or dents. Should these items exhibit a functional defect following their purchase, the buyer (not the manufacturer, distributor, or StorageTekPro) assumes the entire cost of all necessary servicing or repairs, unless otherwise required by law. These items are not covered by any 30-day satisfaction guarantee.

If you purchase an Open-Box product StorageTekPro guarantees only that you will receive the product itself; accessories MAY OR MAY NOT BE INCLUDED with Open-Box products. StorageTekPro will not send you a missing accessory, even if the missing accessory is required in order to properly make use of all the product’s advertised functions.

Manufacturer's Warranties

• Return for refund within: non-refundable
• Return for replacement within: non-replaceable

StorageTekPro.com does not offer any express warranties. However, many of the products available through StorageTekPro.com are covered by Manufacturers' Warranties. If a product is covered by a manufacturer's warranty, it will be stated on that product's web page. Manufacturers' warranty details are typically available at the manufacturer's website; click Contact Manufacturers to see a list of the manufacturers whose items we carry. Detailed manufacturer warranty information can also be obtained for free by contacting our Customer Service department. Please note that products in this category are non-refundable unless otherwise indicated.

Products that state "This item can be returned to the product manufacturer only" must be returned directly to the product manufacturer for repair or replacement, unless otherwise required by law. For these items, the warranty policy provided by the product manufacturer explicitly requires that any returns, repairs etc. be requested and processed directly by the consumer (or "end-user") of the item.

Limited Refund Only 30-Day Return Policy

• Return for refund within: 30 days
• Return for replacement within: non-replaceable

Products that state "This item is covered by StorageTekPro.com's Non-Replaceable 30-Day Return Policy", or items labeled as “Non-Replaceable” (or similar labeling) must be returned to StorageTekPro within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a refund of the same or equivalent item. “Return” constitutes receipt of the product by StorageTekPro, and not the mere issuance of an RMA.